ROCKETBEATS LTD CUSTOMER PRIVACY NOTICE
This privacy notice tells you what to expect us to do with your personal information.
Contact details
RocketBeats LTD
Email: hello@rocketbeats.co.uk
What information we collect, use and why
We collect or use the following information to provide services and goods, including delivery:
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Names and contact details
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Addresses
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Health information (including dietary requirements, allergies and health conditions)
We also collect or use the following information to provide services and goods, including delivery:
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Health information
We collect or use the following information for service updates or marketing purposes:
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Names and contact details
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Recorded images, such as photos or videos
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Records of consent, where appropriate
We collect or use the following personal information for dealing with queries, complaints or claims:
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Names and contact details
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Purchase or service history
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Correspondence
Lawful bases and data protection rights
Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website.
Which lawful basis we rely on may affect your data protection rights which are in brief set out below. You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website:
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Your right of access - You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with. There are some exemptions which means you may not receive all the information you ask for. You can read more about this right here
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Your right to rectification - You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete. You can read more about this right here
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Your right to erasure - You have the right to ask us to delete your personal information. You can read more about this right here
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Your right to restriction of processing - You have the right to ask us to limit how we can use your personal information. You can read more about this right here
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Your right to object to processing - You have the right to object to the processing of your personal data. You can read more about this right here
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Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you. You can read more about this right here
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Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent at any time. You can read more about this right here
If you make a request, we must respond to you without undue delay and in any event within one month.
To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.
Our lawful bases for the collection and use of our data
Our lawful bases for collecting or using personal information to provide services and goods are:
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Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:
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We collect contact information in order to provide relevant and appropriate information and services about and during our events.
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We collect health and emergency contact information to enable us to take and communicate about necessary precautions during our events, and take action to ensure our participants' safety and well-being in the event of an incident during our events.
Our lawful bases for collecting or using personal information for service updates or marketing purposes are:
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Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
Our lawful bases for collecting or using personal information for dealing with queries, complaints or claims are:
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Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:
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We collect contact information and details about previous transactions with us when we are assisting you with queries about events which you are interested in, participating in, or have participated in.
Where we get personal information from
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Directly from you
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Third parties: In the event that we are running an event through a third party such as a studio or retreat provider, we may be provided the information relevant for delivering our services from that third party.
How long we keep your information for
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Images and videos from our events will be held indefinitely
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Contact information will be held indefinitely unless you communicate that you wish to be removed from our contact list
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Personal details obtained to help us run our events such as dietary information, emergency contact details, and details about injuries will be held for 2 years
Who we share personal information with
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Images and videos taken at our events: publicly on our website, social media or other marketing and information media
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Data provided by you which is relevant for running an event such as name, contact information, dietary preferences: Suppliers and service providers
How to enquire
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If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.
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If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also contact the Information Commissioner's Office (helpline number: 0303 123 1113).
Last updated: 18 November 2024